The Quality Assurance Analyst supports quality assurance, operational compliance, and technology-driven process improvements within facility management operations.

• Perform quality assurance checks on operational workflows, facility management processes, and digital systems.
• Monitor and validate data across platforms such as SWOPS, ePay, payroll systems, and facility management applications.
• Analyze system logs, operational reports, and incident records to identify process gaps and recurring issues.
• Develop and maintain Excel-based reports, dashboards, pivot tables, and VLOOKUP/XLOOKUP reports.
• Assist with automation initiatives for reporting, data validation, inspections, and operational monitoring.
• Ensure compliance with company quality standards and client requirements.
• Coordinate with teams and supervisors to verify service quality and accuracy.
• Generate periodic quality reports and present findings to management.
• Support onboarding, access management, and system coordination activities.

• Strong proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook,poweBI).
• Knowledge of data analysis and QA methodologies.
• Familiarity with cloud-based systems and reporting tools like Power BI or Tableau.
• Strong analytical and communication skills.

• Bachelor’s degree in Facilities Management, Information Systems, Information Technology, Business Administration, or a related field.
• 1–3 years of experience in Facility Operations, Quality Assurance, Operations Support, IT Support, or Systems Coordination.
• Experience with enterprise applications, reporting systems, or operational software platforms preferred.