InterviewStack.io LogoInterviewStack.io
Browse more Customer Support Manager jobs

Sales Support Agent

ARRISE

Serbia1 month ago
96 views26 saves7 applies

Benefits

Health Insurance

Job Type

full time

Description

ABOUT US:
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.
Our global team of over 10,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.
At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.
To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.
Be part of the future of iGaming with 10,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!
About the role:
 
As a Sales Support Agent at ARRISE, you will manage daily integration tasks, track progress, and assist with the preparation of requirements for the integration team. You'll ensure smooth transitions between departments, oversee feature implementations, and help resolve client inquiries, providing key support to the Account Management team.
 
What you'll do:  
  • Manage the integrations list on daily basis; 
  • Daily follow up on new and ongoing integrations; 
  • Preparation all needed requirement for the integration team; 
  • Ensure that the transition between business development and account management departments is seamless; 
  • Checking that the operator can implement all the special features required to go live (bonus, DGA, Auto pay out);  
  • Follow project management procedures to ensure timely completion of projects; 
  • Review project plans and resolve onsite problems; 
  • Develop and maintain good and effective working relationships between clients, BDM, AM, integrations and sales staff; 
  • Manage requests for info about clients and resolve all question by clients;  
  • Work with colleagues to achieve team objective and KPI targets;  
  • Help and support to the AM team;  
  • Ensure products in the agreement are live;  
  • Assisting with Brand splitting.   
Requirements: 
  • High school diploma, 4th degree education, all majors;
  • Organizational, analytical and problem-solving skills;
  • Strong written and spoken English language skills;
  • Ability to learn quickly, as well as a quick and clear understanding of business strategy in order to ensure decisions in accordance with the same;
  • Work under pressure;
  • Teamwork and motivational skills;
  • In-depth understanding of customer service practices;  

What we give you in return:

  • A detailed company training on highest standards.
  • A chance to work in friendly and supportive culture.
  • Tremendous growth opportunities in a large fast moving international company.
  • Grow with ARRISE | Learning Hub—personalized learning, gamified growth, and endless career development at your fingertips.
  • Private health insurance
 
#LI-Onsite #LI-MT1  

This job is found at InterviewStack.io

Skills

account managementbusiness developmentstrategic partnershipsproject managementcustomer servicebusiness strategy

About ARRISE

ARRISE is a global leader in software development and services for the iGaming industry, powered by 11,000+ professionals spanning multiple disciplines and 14 locations worldwide. We build award-winning slots, immersive live casino experiences, and high-performance solutions that scale.

gaming, software developmentWebsite