SUMMARY: This position requires someone who is personable, has great communications skills, pays close attention to the details, and has a lot of patience when dealing with users who have a wide range of PC experience (from very knowledgeable to someone who has never touched a PC). These responsibilities are performed in an ethical manner consistent with the University’s mission, vision, and values which include diversity, equity and inclusion. RESPONSIBILITIES: Acts as Level One Help Desk Support for approximately 3000 users. Provides both phone and email support. May work with (or have access to) HIPAA privacy classified information. Reads, classifies, responds to, or re-assigns incoming Helpdesk Requests to either Technical Services Team or Business Applications Team. Processes approximately 30 to 50 Help desk Requests Tickets a day. Remotely connects to end user’s PC to fix problems. Help out Inventory Team to keep track of PC parts that are being deployed. Additional duties as assigned.