AeroCloud: Revolutionizing Airport Operations
AeroCloud is the new-age operating system for airports aiming to grow. Our suite includes Airport Operating Systems (AOS), PPS, and Passenger Flow Management solutions, empowering airports to gain deep insights into the movement of passengers and aircraft around the world.
We achieve this by becoming the airport’s first call for technology. Whether in times of need or growth, we stand alongside our clients, offering support through innovative software that drives their success.
Our Commitment to Excellence
At AeroCloud, being the airport’s first call means exceeding expectations at every customer interaction. This is not just a goal; it’s our standard. We prioritize detail, diligence, and a proactive approach in everything we do. If there’s a task to be completed, we see it through. If a customer needs an answer we don’t yet have, we respond promptly to let them know we’re on it. We believe in keeping our team informed, being transparent, and maintaining accountability at every step.
About You
We are looking for an experienced Support Team Leader to set up, lead and grow our brand-new Remote Operations Center, forming a key part of our high-quality global support model. This role will initially have 6 direct reports and will be based in our Manila Office and will report to our UK based Head of Service Support.
About The Role
As our Support Team Leader (Philippines) you will oversee and lead a technical support team working shifts and ensure the high standards of support from the whole team, focusing on both exceptional standards of customer service as well as technical expertise.
What We’re Looking For

• The successful candidate will have at extensive experience leading people in a technical support or service helpdesk environment
• You will have experience of working with a global company, and managing a team of staff in the Philippines as the local team lead
• Experience of recruiting the best talent is also essential
• Excellent standards of spoken and written English Language, with other language skills being looked upon favourably
• You should also be familiar and comfortable with providing technical support yourselves, particularly with SaaS and remote hardware support. You will be comfortable supporting multiple products and being able to context switch
• A self-starter approach and having a relentless ability to investigate issues to the end will get you far in this role
• Strong working knowledge of Windows-based machines is a must. Managing domain equipment using Active Directory and looking after Windows Server components
• The candidate should have experience with Networking, Installation and configuration of network switches, firewall configuration, switch configuration - VLANs, IP Routing, end user equipment diagnostics. Additionally, past knowledge of USB and Serial connected devices would be advantageous
• Cloud infrastructure experience with Azure and AWS would also be advantageous
• Experience with airport/airline software that is used in airport environments would also be advantageous but not essential
• Ability to obtain visa for occasional business travel to the UK is required

What We Offer

• Competitive salary
• Best in Class Share Options scheme
• 20 days PTO + statutory holidays
• Take your birthday off work on us as well
• Extensive upskilling and training
• Digital Nomad Scheme

Our Ethos
AeroCloud recognises Diversity, Equality, and Inclusion at the heart of our business. They represent the mutual trust, respect and understanding we strive for. They are integral to our brand, reputation, success, business sustainability and employee relations impact.
Our vision is to have a diverse, equal and inclusive organisational culture. We want everyone who comes into contact with us, both face to face and virtually, to feel valued and respected. We want our workplace both in the office and at home to foster belonging to all colleagues to feel seen, connected, supported and proud. We will draw on the rich diversity of our workforce and harness the diverse contributions and considerable talents of our staff to achieve our vision in line with our organisational values and DE&I principles.
AeroCloud is an equal opportunities employer so if you have any specific work or access requirements as a result of a condition or disability then AeroCloud would be committed to working with you on the best way to support this at work.