Designation: Call Quality Analyst-(BPO Call Center)

Language : Marathi /Hindi

Location : Koperkhairane , Navi Mumbai

Salary-upto 28,000

Role and Key Responsibilities:

* Conduct Quality audits on Calls and share feedback with agents.

* Conduct compliance and Quality checks and ensure timely reporting.

* Drive continuous improvement - make recommendations and drive improvement.

* Strengthen Quality management processes/ framework to improve quality delivery.

* Ensure data management for all deliverables and be accessible without any delay.

* Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach.

Key skills & knowledge:

* Minimum 6 months experience into BPO/call centre as Quality Auditor

Understanding of the Audit & Coaching process.

* Good verbal and written communication skills.

* Hands on experience in MS Excel, Power Point presentations and Reporting knowledge.