Job Description
Role-L1 Application Support Engineer
Experience - 6 months to 2 yrs
Salary-3.5 to 3.7 LPA
Location- Airoli- Navi Mumbai
POSITIONS- 10 pos
100% Work from Office
Shift- ready for 24*7 shifts
EXCELLENT COMM SKILLS.
Education--BTech, BE, BSC com Sc, OR BCA, MCA (NO DIPLOMA HOLDERS)
NO MECH ENGG, ENTC, ELECTRICAL ENGG, NO FROM NON IT EDUCATION

Candidate Should Have:

• Hands-on experience of APM (Application Performance Monitoring)
• Experience with APM Monitoring tools like Dynatrace and Remedy knowledge.
• Basic understanding of Incident Management
• Basic understanding of SLA/KPIs
• Basic knowledge of Microsoft Excel
• Ability to work from the office
• Ability to commute to the office on self-basis
• Knowledge of Service Desk operation and tools
• Problem-solving skill
• Ability to multitask
• Keep calm under pressure
• Analytical skills
• Verbal and written communication skills
• Collaboration skills.
• Empathy
• Flexibility
• Active listening
• Curiosity
• Action-oriented

Roles & Responsibility

• Ticket Management, assigning tickets to the right team, regular follow-up
• Taking part in incident calls
• Ensuring proper handover by team members.
• Ensuring proper follow-ups are done on pending alerts
• Coordinating with in-house L1, L2 team, and Application Team.
• Maintaining good relationships with clients.
• Client Engagement and Team Engagement.