*** Only residents of Portugal accepted for the role***

Are you ready to represent one of the world's most influential and dynamic social media and digital tech ecosystems? We are looking for an enthusiastic, communicative Turkish-speaking Customer Advisor to join our multicultural hub in the heart of Lisbon.

In this role, you will be the primary point of contact for small and medium-sized businesses (SMBs) utilizing our client's state-of-the-art advertising, social networking, and digital business tools. You will play a vital role in helping businesses optimize their online presence, resolve technical issues, and scale their marketing success.

No tech background? No problem! We provide an extensive, fully paid training program that will equip you with all the skills and product knowledge you need to succeed.

Key Responsibilities

As a Customer Advisor, you will act as a digital partner and problem solver for our Turkish-speaking market. Your daily activities will include:

• Multichannel Support: Deliver high-quality assistance to SMBs through live chat, email queues, and occasional outbound/inbound phone calls.

• Troubleshooting & Resolution: Diagnose, investigate, and resolve pre- and post-sales inquiries regarding digital ad campaigns, account settings, billing questions, and platform bugs.

• Product Guidance: Educate users on how to maximize the value of their self-service tools, improving their overall confidence and experience with our ecosystem.

• Trend Identification: Recognize recurring technical glitches or feedback trends from users and escalate them efficiently to internal product and technical teams.

• Data Integrity: Maintain accurate, concise logs of all customer interactions within our CRM database in accordance with strict security and data privacy compliance regulations.

What We Are Looking For

• Language Master: Native or near-native fluency in Turkish (both written and spoken) paired with a solid B2 level of English (as all training, system tools, and internal team communication are in English).

• Local Proximity: This is a strictly on-site position in Lisbon. You must already reside in Portugal and possess valid local working rights/visas. (Note: Relocation packages or remote options are not available for this role).
• Prior Experience: Previous customer service, BPO, or digital marketing experience is highly valued but not mandatory. If you have a customer-first mindset, great empathy, and a willingness to learn, we want to hear from you!

• Tech Savvy: Comfortable navigating multiple screens, chat tools, and social media interfaces simultaneously.

• Flexibility: Ready to work in a dynamic environment with rotating shift schedules (including some weekends).

What We Offer

We care about your personal well-being and professional trajectory. When you join our team, you will enjoy:

• Competitive Compensation: A highly attractive base salary supplemented by monthly performance bonuses and a daily meal allowance.
• Premium Health Benefits: Comprehensive private health and life insurance starting from your very first day on the job.
• Real Career Growth: Clear internal progression pathways. We prioritize promoting from within for leadership, Quality Assurance, and corporate support roles.

• World-Class Onboarding: Fully paid, comprehensive initial training followed by continuous personal and professional development workshops.

• Vibrant On-site Culture: Work from a modern, high-tech office in Lisbon featuring collaborative workspaces, excellent cafeteria options, and regular company social/sports events.

Ready to take the next step?

If you are currently living in Portugal and speak fluent Turkish, don't miss out on this chance to kickstart your career with a global tech giant. Apply today by submitting your CV in English!