Job Title: Data Operations Specialist

Location: Tunis, Tunisia

Report to: Data Operations Manager

Overview:
The Data Operations Specialist will be part of the Marketing Analytics & Insights Team. Our mission is to use Data & Advanced Analytics to support the Marketing teams globally. As part of the team, reporting to the Data Operations Manager, you will collaborate with experienced Data Analysts & Data Scientists. Your role is to establish a robust data foundation that supports the organization's analytical needs and enables data-driven decision-making across all functions.

Primary responsibilities

You assist with various data related projects, including but not limited to: data clean-up, data auditing, and more
You monitor data flows of customers and prospects and identify, analyze and resolve issues
You are continuously working on further improving our data collection monitoring, data quality, and integrity
You perform audits of data quality
You know our data, database and data structure
You demonstrate detailed understanding of downstream data workflows and interdependencies
You work closely with our Marketing managers and Customer care, to understand customer behaviour or data issues
You help the privacy team to maintain GDPR compliance
You follow identified issues with technical teams
You collaborate on process improvement for their areas of responsibility to automate tasks and ensure greater accuracy
You document and maintain Data Operations Specialist procedures and guidelines

Growth & Career Opportunities

At Pens.com, we strongly believe in internal development and mobility. Manyof our team members grow within the organization through internal opportunities and promotions.

Requirements & Qualifications

Proficiency in programming languages like SQL server, Snowflake (Python is a plus)
Excellent analytical and problem-solving skills$
Fluent level in English is required
Attention to detail and a strong commitment to data accuracy and quality
Cross functional support (ad hoc) with Marketing and Telesales agents
Strong understanding of database and business needs
Ability to work independently and collaboratively in a fast-paced environment, managing multiple projects and priorities
Good proficiency in writing & speaking the English language
Motivated and energetic at completing tasks and learning new tasks
Ability to meet deadlines.
Knowledge of the reporting systems Looker is a plus
Direct mail or Marketing experience is a plus
Familiarity with cloud computing platforms like AWS (optional)

Our values

At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:

Customers-First:

We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.

Continuous Improvement:

We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.

Goal-Oriented:

We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.

Integrity:

We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.

People-Centric:

We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.

Equal Opportunity Employer
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.

About Pens.com
Pens.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities acrossNorth America, Europe, Africa, and Asia.
To learn more,visit: www.PENS.com

Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR).

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Data Operations Specialist (Day Shift)

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