Turn Tech Support Into Something That Matters!

Looking for more than just a job? Join transcosmos Europe and support a game-changing brand in the world of portable power and sustainable technology. These aren't ordinary products — they’re smart, solar-ready solutions helping people stay connected wherever life takes them.

As a Technical Support Analyst you'll be the go-to expert for the users who rely on this innovative tech every day. You won’t just be answering questions — you’ll be powering adventures, solving real-world problems, and making sure customers feel confident using cutting-edge energy solutions.

What you’ll be doing

• Respond to customer inquiries via phone and email with professionalism and clarity
• Troubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, and more
• Guide customers through product features and best practices
• Escalate technical issues following structured processes
• Own the customer journey from first contact to final resolution
• Log all interactions accurately and ensure compliance with privacy and security standards
• Collaborate with your team to deliver exceptional support

Technical details of the position

• Base location: Budapest, Váci út 1-3., DBH Flex, B building 3rd floor, 1062 Budapest - near WestEnd
• Work Mode: Onsite, from our office
• Working Hours: 08:30 – 17:00, from Monday to Friday
• Type: Full-time, 40 hours / week
• After the second month: KPI based incentive and hybrid system is available.