NDIS Quality & Compliance Coordinator

Incidents | Safeguarding | Restrictive Practices | RPA Panels

Sydney Health & Care Services

Part-time | 30 hours per week
Monday to Friday | 9:30 am to 3:30 pm
$40.49 per hour + super
Laptop and work phone provided
Hybrid day available after successful probation

Sydney Health & Care Services is looking for a confident, organised and detail-focused NDIS Quality & Compliance Coordinator to support our incident review, safeguarding, reportable incident and restrictive practice processes.

This role is ideal for someone with experience in disability, SIL, behaviour support, support coordination, quality, compliance, incident management or community services who is ready to grow into the NDIS quality and safeguarding space.

This is not a basic administration role. You will need to be able to review incidents, case notes, ABC charts and behaviour records, identify missing or incorrect information, organise panel meetings, support RPA panel processes, take clear minutes and follow up actions.

You will report directly to the Chief Operations Officer and work closely with Residential, Home Care, Workforce Compliance, Allied Health, Team Leaders, Coordinators and Regional Operations Managers.

About the role

You will be involved in:

• Reviewing incidents, MIRs, ABC forms, case notes and behaviour records.
• Identifying missing information, errors, inconsistencies, risks and follow-up actions.
• Preparing incident summaries, timelines and supporting information.
• Supporting reportable incident preparation and tracking timeframes.
• Identifying and escalating potential reportables, safeguarding concerns or unauthorised restrictive practices.
• Supporting restrictive practice records, authorisation tracking and monthly reporting.
• Organising RPA panel meetings, including agendas, documents, invites, minutes and action tracking.
• Supporting structured panel meetings and recording outcomes clearly.
• Maintaining registers, trackers and quality records.
• Following up overdue actions and missing information.
• Working with Workforce Compliance where incidents involve worker conduct, training gaps or documentation concerns.
• Identifying repeated documentation gaps, incident themes and risk trends.

About you

You will suit this role if you:

• Have strong attention to detail.
• Can read an incident report and identify what is missing or unclear.
• Are confident asking follow-up questions professionally.
• Can organise meetings, prepare documents and take accurate minutes.
• Communicate calmly and respectfully, even when matters are sensitive.
• Can manage confidential information appropriately.
• Understand the importance of participant safety, rights and dignity.
• Are comfortable working with policies, procedures, registers and reporting requirements.
• Can balance being supportive with maintaining accountability and compliance.
• Want to build a career in NDIS quality, safeguarding, compliance and practice governance.

This role requires maturity, judgement, strong documentation skills and the ability to build positive working relationships across departments.

Experience that may suit this role

We encourage applications from people with experience as a:

• SIL Team Leader
• Senior Support Worker
• Behaviour Support Assistant
• Support Coordinator
• Case Worker
• Quality Officer
• Compliance Officer
• Incident Management Officer
• Practice Support Officer
• Community Services Coordinator

You do not need to know every SHCS process on day one. However, you do need strong documentation skills, good judgement, confidence to follow up information and the ability to follow policy and procedure.

Qualifications and checks

To be considered, you will need a Certificate IV or higher in Disability, Community Services, Mental Health, Individual Support, Quality Auditing, Compliance, Business Administration, Behaviour Support or another relevant field.

You must also hold, or be willing to obtain before commencement:

• NDIS Worker Screening Check
• Working with Children Check
• Police Check
• First Aid and CPR
• Australian driver licence
• Right to work in Australia

A Diploma or higher qualification in Community Services, Disability, Behaviour Support, Human Services, Social Work, Psychology, Quality Auditing, Compliance or a related field will be highly regarded.

Growth pathway

This role is designed as a supported pathway into a more independent NDIS quality and safeguarding position.

The role may commence at SCHADS Social and Community Services Level 3, depending on experience, with support from the COO, Regional Operations Managers and senior staff during the first 6 months.

Following successful completion of probation, the role will be reviewed with the intention of progressing the right person into a more independent SCHADS Level 4.1 Quality & Safeguarding Officer role, where competency, independence, documentation quality and business needs support this.

Important role boundaries

This role supports quality, compliance, safeguarding, incident review and restrictive practice processes.

The role may support and facilitate panel meeting processes, including preparation, structure, minutes, outcome recording and action tracking.

The role does not independently authorise restrictive practices, approve reportable incidents, make disciplinary decisions or override operational management responsibilities.

Any matter requiring approval, external reporting, authorisation or decision-making outside delegation must be escalated to the COO or authorised manager.

What we offer

• Part-time role, 30 hours per week
• Monday to Friday, 9:30 am to 3:30 pm
• $40.49 per hour + super + leave entitlements
• Laptop and work phone provided
• Hybrid/work-from-home day available after successful probation
• Supportive learning pathway during the first 6 months
• Opportunity to grow into a more independent quality, safeguarding and compliance role
• Meaningful work that supports participant safety, quality practice and continuous improvement

How to apply

Please submit your resume and a short cover letter outlining your experience in disability, NDIS, safeguarding, incident review, restrictive practices, quality, compliance, behaviour support or documentation review.

In your cover letter, please briefly tell us about your experience reviewing documentation, identifying errors or missing information, organising meetings, supporting panels or following up incident-related actions.