Operational Leadership

• Lead all day‑to‑day operations across the North Texas region, including field services, network operations, construction, installation, maintenance, and service assurance.
• Develop and execute operational strategies that support growth, improve service reliability, and enhance customer satisfaction.
• Ensure compliance with industry regulations, safety standards, and company policies.

Regional Strategy & Performance

• Own regional P&L performance, budgeting, forecasting, and operational cost management.
• Analyze operational data to identify trends, optimize resource allocation, and drive continuous improvement.
• Partner with executive leadership to align regional operations with national strategic priorities.

Team Leadership & Development

• Lead, mentor, and develop a high‑performing team of directors, managers, and field personnel across multiple markets.
• Build a culture of accountability, safety, operational excellence, and customer‑first decision‑making.
• Ensure workforce planning supports growth, service levels, and regional expansion.

Customer Experience & Service Quality

• Oversee service delivery performance, ensuring installation, repair, and maintenance meet or exceed SLAs.
• Collaborate with customer support, engineering, and product teams to resolve escalations and improve customer outcomes.

Cross‑Functional Collaboration

• Partner with HSE, Human Resources, Fleet, Sales, and Finance leaders to support operational excellence and predictable financial outcomes.
• Support major infrastructure projects, including fiber deployments, network modernization, and capacity upgrades.
• Represent the region in executive meetings, providing insights, reporting, and strategic recommendations.

Qualifications

Required

• 10+ years of progressive leadership experience in telecommunications operations (fiber, wireless, broadband, cable, or related infrastructure).
• Proven success leading multi‑market operations with large field teams.
• Strong understanding of network operations, construction, service delivery, and telecom regulatory requirements.
• Demonstrated ability to manage P&L, budgets, and operational KPIs.
• Exceptional leadership, communication, and organizational skills.
• Ability to travel regularly across DFW, Houston, and east Texas.

Preferred

• Experience scaling operations in high‑growth telecom environments.
• Background in fiber‑to‑the‑home (FTTH), wireless infrastructure, and large‑scale network deployment.
• Bachelor’s degree in Business, Engineering, Operations Management, or related field; MBA preferred.

Success Indicators

• Strong regional financial performance and cost optimization.
• Operation exceeds safety and quality performance metrics
• High employee engagement and reduced turnover in field operations.
• Effective execution of regional growth and strategic initiatives.