Your Role:

The Account Manager (AM) is responsible for the daily operations of their account. The AM ensures, together with the VP, that the account operates effectively and efficiently, that account members are properly guided and motivated, client relationships are developed and maintained and that the account provides exceptional customer service. The AM takes care of meeting the account objectives, while ensuring that the policies and guidelines laid down by the company are fully understood and are properly and effectively implemented.

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  You will assist the VP with allocating the team resources effectively and efficiently within their area of responsibility.
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  Make use of available tools in order to guide and develop the team
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  Supervise of the team and the work performed by the team
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  Review KYC records as to completeness, including verifying that due diligence has been performed and that Citco’s standards are complied with; ensure the Senior Specialists correctly apply the applicable KYC policy for the CFS IR Office for which an investor is under review
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  Ensure that an instant overview of complete and incomplete KYC records is maintained, and monitoring the actions taken to complete KYC records
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  Remain up-to-date about relevant international compliance developments and disseminate any newly acquired information, as appropriate, to the team
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  Keep informed as to present and future legislations well as regulatory developments in the jurisdictions which are serviced by the KYC/AML team
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  Keep the CFS KYC/AML VP abreast of important issues and escalating potential problems
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  Advise on a timely basis as to any additional resource needs and take part in any subsequent recruitment process
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  Assessment/identification of training needs of staff
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  Conduct staff reviews (evaluations), including assigning appropriate objectives for each applicable staff member
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  Assist the Senior Specialists with queries related to unusual/suspicious transactions and further processing of the case according to the procedures in place
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  Escalate appropriately any investors/transactions which may be considered for reporting with the relevant Reporting Office, in accordance with procedures and regulations
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  Ensure that High Risk Investors (including PEP’s) are handled by the Senior Specialists in accordance with policies and procedures
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  Coordinate the filing of Investor and General KYC files
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  Maintain a professional and motivating working environment
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  Verify and approve time cards of the team
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  Meet or exceed internal and external quality standards for exceptional customer service
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  Any other duties which the organization may require as part of the business of CFS

About You:

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  You have a Bachelor’s Degree in Business Administration/Management, Economics and Law (MER), Accounting, Finance or Economics.
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  3 years’ experience in Compliance or customer service environment
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  2 years’ experience in managing staff
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  Excellent MS Office skills
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  Knowledge of the financial markets and hedge fund industry
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  Solid knowledge of compliance and regulatory issues, including Know Your Customer (KYC) and anti-money laundering (AML) policies
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  Proven track record in successfully managing teams

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.