Job Title: Operations Manager

Department: Operations
Location: Cambridge
Employment Type: Permanent
Direct Reports: Operations Team & Field-Based Installation Teams
Date: April 2026

Job Purpose

This is a key leadership position within a growing renewable energy business, responsible for driving the day-to-day performance of the operations function and supporting the successful delivery of installation projects across the UK.

The Operations Manager will act as the central link between office-based teams, site teams, and senior leadership, ensuring all projects are delivered efficiently, compliantly, and to a high standard.

This role requires a proactive, solutions-focused individual with strong organisational capability and a solid understanding of construction and renewable technologies, able to balance technical oversight with people leadership and commercial awareness.

Key Responsibilities

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  Take full ownership of daily operations across installation and support teams
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  Drive efficiency across workflows, ensuring projects move smoothly from sale through to commissioning
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  Manage work in progress, maintaining visibility across all live jobs
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  Lead, develop, and mentor the operations team through structured 1:1s, reviews, and ongoing support
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  Build a high-performing team culture, identifying and developing future talent
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  Plan and manage resources effectively, including scheduling, holidays, and absence management
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  Act as a key escalation point for operational and technical issues, supporting resolution where required
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  Work closely with site teams to ensure all pre-installation requirements are in place
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  Ensure all commissioning and compliance documentation is accurate and completed on time
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  Develop strong technical knowledge across solar, heating, and wider renewable technologies
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  Oversee stock control, procurement, and forecasting to support operational delivery
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  Collaborate closely with Sales to ensure clear and accurate handovers
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  Work alongside Finance to ensure all operational data supports invoicing and commercial processes

Decision-Making Authority

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  Responsible for day-to-day operational decision-making in line with business policies
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  Authority over resource allocation, workflow prioritisation, and team management
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  Input into wider operational strategy and business improvements

Internal Relationships

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  Sales Team: Ensure seamless project handovers and alignment on delivery
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  Finance Team: Support accurate invoicing and commercial processes
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  Head Office Functions: Collaborate on operational performance and strategy
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  Installation Teams: Provide leadership, coordination, and ongoing support

External Relationships

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  Customers: Maintain a high level of service and communication throughout project delivery
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  Suppliers: Manage procurement, stock flow, and delivery timelines
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  Regulatory & External Bodies: Ensure compliance with industry standards and requirements

Qualifications & Education

Essential:

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  Minimum 5 GCSEs (A–C) or equivalent
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  Proficient in Microsoft Office

Desirable:

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  Electrical or Plumbing qualification
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  Experience within renewable energy (Solar PV, Heat Pumps, etc.)
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  Experience with systems such as HubSpot, Odoo, or Xero

Experience

Essential:

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  3+ years' experience in an operations management role
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  3+ years leading and managing teams
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  Strong understanding of construction, installations, or renewable environments

Desirable:

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  Background in electrical, plumbing, or renewable technologies

Technical Competencies

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  Strong operational planning and coordination skills
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  Commercial awareness and understanding of project delivery
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  Ability to manage multiple workstreams in a fast-paced environment
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  Confident using CRM and operational systems
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  Strong understanding of industry standards and processes
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  Full UK driving licence

Behavioural Competencies

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  Professional, credible, and solutions-focused
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  Strong leadership with the ability to motivate and develop teams
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  Calm under pressure with excellent problem-solving ability
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  Highly organised with strong attention to detail
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  Effective communicator across all levels of the business
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  Proactive and self-driven, with a hands-on approach
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  Ability to drive continuous improvement and challenge processes
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  Strong emotional intelligence and team awareness