Operations Manager – On Demand Courier  (24/7 operations)

Location: Ashburn, Virginia
Job Type: Full-Time, Exempt

Overview

We are hiring an experienced Operations Manager to lead day-to-day on-demand and dedicated courier operations in a high-touch, time-critical environment.

This role is responsible for team leadership, service execution, and operational performance across a 24/7/365 operation. You’ll work cross-functionally with Dispatch, Customer Service, Driver Services and Leadership to ensure reliable service delivery and strong team accountability.

What You’ll Do

• Manage daily courier operations to ensure on-time, high-quality service
• Lead, coach, and hold accountable a team of operations employees
• Create schedules, assign work, and monitor performance
• Resolve escalated service issues and customer concerns
• Ensure compliance with company policies, safety standards, and regulations
• Track and analyze operational metrics, reports, and service data
• Partner with leadership to improve processes, efficiency, and scalability
• Support hiring, onboarding, training, and performance management

What We’re Looking For

• 5+ years of operations management experience in a fast-paced transportation logistics environment
• Strong leadership skills with experience managing teams and driving accountability
• Ability to solve problems quickly and make decisions under pressure
• Comfortable working across multiple systems and managing real-time operations

Schedule & Work Environment

• Full-time role supporting a 24/7/365 operation (evenings/weekends on-call)
• Fast-paced, high-pressure setting requiring strong focus and adaptability
• Occasional travel to customer sites and company locations

Requirements

• Successful completion of: Background check, Drug screening, HIPAA, OSHA, and Bloodborne Pathogen training, TSA clearance completion.

Why Join Us

• Leadership role with direct impact on operations and team performance
• Opportunity to improve systems, processes, and service delivery
• Work in a mission-critical transportation environment supporting essential services