• Position Title: Junior IT Technician.
• Department: Information Technology.
• Reporting To: Information Technology Supervisor.
• Location: Ha Noi, Viet Nam.
• Employment Type: Full-Time.

Job Summary

To provide direct technical support to employees, ensuring IT systems operate stably and resolving hardware, software, and network connectivity issues in a timely manner. This role requires strong problem-solving skills, effective communication, and a customer-centric mindset to support the needs of a BPO environment.

Responsibilities

• End-User Support: Handle requests via the ticketing system; diagnose and troubleshoot hardware, software, and network issues for laptops, printers, and peripherals.
• System & Network Administration: Manage user accounts and access permissions; perform routine maintenance on network devices and servers; coordinate with vendors for repairs when necessary.
• Asset Management: Monitor the full lifecycle of IT assets (procurement, issuance, maintenance, recovery); conduct monthly inventories and comply with the company's Asset Management SOP.
• Documentation & Reporting: Update technical documentation and FAQs; provide periodic reports on ticket resolution status and recurring incidents to improve service quality.
• Compliance & Security: Ensure adherence to IT security policies and information security standards; report any potential security risks immediately.
• User Training: Guide employees on IT policies and self-service tools; notify staff regarding scheduled system maintenance.

Requirements

• Education: Bachelors or Associates degree in Information Technology or a related field.
• Working Hours: Willingness to work in shifts, including weekends or holidays as required (rotating shift, 40 hours/week).
• Technical Skills: Proficient in Windows 10, 11, and Windows Server; knowledgeable in computer hardware and on-premise network infrastructure.
• Experience: Preference given to candidates with experience providing technical support via multiple channels (email, chat, phone).
• Soft Skills: Excellent communication and problem-solving skills; ability to work both independently and as part of a team.
• Attitude: Responsible, proactive, and possessing strong professional ethics.

Benefits

1. Salary and Benefits

• Attractive salary and benefits;
• 100% salary during probation period;
• Social Insurance, Health Insurance, Unemployment Insurance contribution base on full salary, effective after probation period;
• Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
• Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
• Annual health check;
• Paid leave (12 days/year).

2. Working Environment

• International, fun and professional working environment;
• Modern hardware provided by the company (laptop, monitor, airpod, etc.);
• Free drinks (coffee, tea, etc.);
• English working environment;
• Training and career development opportunities