Job Description:

• Lead the after-sales team to provide excellent customer service and technical support. Ensure timely resolution of customer issues, complaints, and inquiries.
• Manage and mentor a team of after-sales representatives and technicians. Set performance targets, conduct evaluations, and provide ongoing training and development to enhance team capabilities.
• Develop and implement best practices for after-sales processes. Continuously review and refine procedures to improve efficiency and customer satisfaction.
• Build and maintain strong relationships with customers. Conduct follow-up communications to ensure their needs are met and gather feedback for continuous improvement.
• Oversee the technical support function, including troubleshooting, repair, and maintenance of products. Ensure that technical issues are addressed promptly and effectively.
• Manage warranty claims and product returns in accordance with company policies. Ensure that processes are clear, efficient, and customer friendly.
• Monitor and analyze after-sales performance metrics, such as response times, resolution rates, and customer satisfaction scores.
• Work closely with other departments, such as sales, product development, and quality assurance, to address customer feedback and improve product offerings.
• Develop and deliver training materials and programs for customers to help them effectively use and maintain their products.

Job Requirements:

• Bachelor's degree in electrical Engineer, Sales, Marketing, or a related field.
• Minimum of 3 - 5 years of experience in Customer Service, Electrical Engineer or Sales.
• Solid understanding of automotive accessories and aftermarket products.
• Proven experience in managing a team and overseeing multiple service operations.
• Strong customer service orientation with experience in managing customer relationships and handling complaints.
• Excellent communication and interpersonal skills in both English and the local language.

If you're interested, please send your CV to:

• Email: recruitment.kh@rmagroup.net-
• Telegram HR Contact Person: https://t.me/RMA_Cambodia_Career
• Contact HR at: 070 790 890