Provides support for numerous customers. Initiates and receives direct customer contact on repairs, spare parts orders, and advanced services. Provide administrative support for our customers and management using SAP, MS Office, and phone system. Must possess a thorough understanding of customer requirements for support as well as the customer's priorities.

• Take full and complete ownership for all Customer Service Support to provide and maintain customer satisfaction.
• Issuing RMA’s for product failure following the company’s guidelines for warranty/non-warranty repairs
• Work as a team on a call center, group email box and online portal to issue RMAs as accurately and expeditiously as possible
• Determine when appropriate to escalate customer concerns to management.
• Assist customers and sales representatives with any request/inquiry or complaint through the system to resolution.
• Administrate/Expedite notifications, orders, monitor through to completion.
• Keep Supervisor/Senior/Coach and District/Regional Service Managers apprised of potential problems.
• Function as backup for other CSR’s when required.
• Pass on sales opportunities to field.
• Answer department 1-800 line for customer inquiries or requests for new repairs and/or orders.
• System search for customer application when part number is not known.
• Work closely with depots and other departments to ensure repairs and orders are processed in a timely manner.
• Attend additional department training as required by the Supervisor and/or Business Analyst.
• Complete understanding and direct involvement in meeting the department metrics.
• Must follow all state, local, and federal laws and regulations, as well as embrace Intermec core values and initiatives.
• Must remain aware of regulatory responsibilities and remain current in technical areas
• Contribute to the continuous process improvement initiative
• Response time to requests, calls, or emails received from customers;
• Chronological case management of SalesForce;
• Correct management of escalations;
• Resolving tickets in the agreed time
• Managing weekly / monthly tasks
• Performing day-to-day (individual or team) activities as well as annual projects at a defined level of performance

Qualifications:

University graduate or final year of study in the fields of information technology, electronics, or other relevant fields of study

• 1.5 years minimum experience with Honeywell culture and systems.
• Relevant experience in a similar position of customer support and data input (preferably SAP / CRM experience);
• Experience with Knowledge Management best practices
• Microsoft Office suite
• Proactive thinker and team player
• Structured and process minded, strong coaching and communication skills
• Obsessed with customer and quality

• Able to multi-task, prioritize and work independently as well as in a team environment
• Ability to present information clearly and concisely, in verbal and written forms and to communicate comfortably with diverse audiences at all levels of the organization
• Key behaviours: Act with urgency, inspire greatness, Go beyond

We are an equal opportunity employer and value diversity at our company. We do not discriminate 

based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran 

status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to 

participate in the job application or interview process, to perform crucial job functions, and to receive 

other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make 

the things that make the future!

#TheFutureIsWhatWeMakeIt

#LiHybrid