Learning Delivery Director
Alorica
Egypt1 week ago
15 views6 saves1 applies
Job Type
full time
Description
Manage the planning, development, implementation, and measurement of training programs globally. Establish and execute strategic and tactical activities related to company-wide training programs. Responsible for analysis and post-training assessments to link training facilitation and curriculum effectiveness to key performance indictors and processes. Implement post-training strategies designed to improve and maintain performance expectations.
YOUR DAY TO DAY
•Plan, manage, and ensure training delivery (New Hire + Ongoing).
•Partner with all internal stakeholders and partners to support revenue growth and demands from the business.
•Conduct and lead detailed gaps & needs analysis to identify learning objectives and post-training assessment initiatives for the program.
•Plan and conduct detailed performance and compliance-to-plan reviews. Lead special projects related to new business developments that require specialized training attention
•Ensure consistency of training design, delivery and execution; proactively provide relevant feedback, suggestions and best practices to improve results
•Create and report business information and metrics as mandated and perform other duties as assigned.
WHAT YOU BRING TO THE TABLE
•5+ years of experience in a people management role (manager level, not supervisor) within Operations or Training; experience in both areas is preferred.
•Strong understanding of contact center operations and key performance metrics, including AHT, CSAT, FCR, and related KPIs. Proven experience leading training teams across multiple sites, countries, or regions.
•Demonstrated ability to develop and execute strategic plans while managing complex projects and initiatives. Strong stakeholder management, communication, and influencing skills, with the ability to collaborate effectively across functions and leadership levels.
•Willingness and ability to travel as business needs require. Schedule flexibility.
•Experience leading training initiatives for new site launches and/or scaling training functions to support organizational growth.
This job is found at InterviewStack.io
Skills
business developmentstakeholder managementpeople management
About Alorica
Alorica is a customer experience company that offers services online, on the phone, and through social media, leveraging intelligent automation and a comprehensive analytics suite of technology.
customer service, business process outsourcingWebsite