Greet all customers. Answer telephones, transfer calls appropriately and take accurate messages. Maintain patient flow. Provide cooperative and courteous service to all customers, both internal and external. Register patients accurately and efficiently, verify insurance, scan all pertinent information needed (HIPAA, Privacy Policy, insurance cards, etc.), and collect any monies due at time of service. Adheres to organization and departmental policies regarding tardiness, breaks and time clocks. In place and ready to begin work at the scheduled time.

Recognizes co-workers are teammates and acts, communicates and works with others towards a common purpose to serve our patients and community. Shows respect towards teammates by refraining from initiating, participating, and/or encouraging gossip. Manner and expressions conveys a positive and professional demeanor incorporating the PROUD principles identified in the Code of Conduct. Maintain privacy of patients at all times.

Qualifications

Education/Certification:

High School Education

Experience:

Preferably a minimum 1 year experience in healthcare setting, such as hospital or physician’s office.

Graduate of Medical Office Technology and/or equivalent combination of experience and training preferred as well as experience with a Registration Department (Patient Access) or knowledge of registration functions preferred.