Sky 360-Principal Investment Manager-Sky Channel-Product Manager
hcbt
Thane, Maharashtra, India2 months ago
108 views48 saves11 applies
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Job Type
full time
Description
JD – Principal Investment RM
- Streamline, align and develop the KPI for the customer service team
- Improve the overall customer satisfaction scores of the team by mentoring and training
- Design automation solution for manual workflows to improve operational efficiency.
- Investigate reported incidents in SEBI and RBI and get to the root cause of the problem to ensure that there is no knowledge or process gap
- Establish department targets and monitor progress towards KPIs
- Collaborate with Product team to improve the overall CX Journey
- Develop strategies and policies meeting Organisational needs and implement in improvements.
- Liaising with new and existing vendors on the overall cost management for products used.
- Stakeholder management to improve the overall Tat and quality of the deliverables.
- Managing hiring, training and development of CS Team
This job is found at InterviewStack.io
Skills
automationstakeholder managementcustomer service
About Hendricks County Bank and Trust Company
Hendricks County Bank and Trust Company is a community-focused financial institution headquartered in Brownsburg, Indiana. For over 100 years since its founding in 1908, it has provided quality banking services and supported the economic prosperity of Central Indiana residents, businesses, and organizations through personalized, locally-managed financial solutions.