The Operational Lead – Quality Assurance is responsible for defining, implementing, and enforcing quality standards across all site deployments in Kenya. The role ensures that installations meet required technical, safety, and acceptance standards, with a strong focus on auditability, compliance, and right-first-time delivery across fibre, power, poles, and CCTV infrastructure.

Key Responsibilities

QA Standards & Checklists

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  Define, implement, and maintain installation QA checklists per asset type, including:
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    Overview cameras
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    PTZ cameras
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    ANPR cameras
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  Establish clear commissioning, testing, and acceptance criteria, including mandatory evidence requirements.
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  Enforce a strict no evidence, no acceptance quality control principle across all deployments.
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  Continuously review and improve QA standards based on field feedback, defects, and audit findings.

Site Quality Inspections

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  Conduct field-based quality inspections and audits across active and completed sites.
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  Assess installations against defined build standards and safety requirements aligned to applicable regulatory bodies.
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  Validate key installation components, including:
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    Workmanship quality
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    Mounting and structural integrity
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    Earthing and grounding
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    Labelling and asset identification
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    Weatherproofing and environmental protection
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    Camera positioning and alignment
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  Verify test results and supporting evidence, including:
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    Power and electrical compliance
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    Network link performance
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    Image quality and system functionality

Acceptance & Rework Control

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  Review and approve or reject site handover packages for activation readiness.
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  Log and categorise defects by type, severity, and root cause.
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  Track rework cycles, including turnaround time and closure rates.
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  Monitor and report on contractor quality performance, identifying trends and enforcing corrective actions.

Audit & Compliance Pack Management

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  Maintain a comprehensive QA audit trail to support acceptance and dispute resolution.
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  Prepare and consolidate acceptance summaries by:
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    Cluster / region
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    Contractor / vendor
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  Support internal and external audits, including independent verification and inspections.
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  Ensure all QA documentation is complete, accurate, and readily accessible for governance and compliance purposes.

Compliance & Governance

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  Ensure compliance with applicable Kenyan legislation and standards including but not limited to:
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    Employment Act 2007
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    Occupational Health & Safety requirements
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    Telecommunications and infrastructure regulations
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  Ensure adherence to internal quality management systems, governance frameworks, and contractual obligations.

Key Performance Indicators (KPIs)

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  First-time acceptance rate (QA pass rate)
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  Rework frequency and cycle time
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  Defect density and root cause trends
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  Audit compliance and documentation completeness
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  Contractor quality performance scores
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  Reduction in repeat defects and quality issues

Qualifications & Experience

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  Diploma or Bachelor's degree in Engineering, Telecommunications, Quality Management, or related field
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  Minimum 4–7 years' experience in QA, inspections, or field engineering within telecoms or infrastructure environments
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  Proven experience in CCTV, fibre, or network deployment quality assurance
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  Experience working within Kenya or East African markets (preferred)

Skills & Competencies

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  Strong attention to detail and quality orientation
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  Technical understanding of telecom and CCTV systems
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  Audit, inspection, and compliance management
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  Analytical thinking and root cause analysis
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  Contractor management and performance oversight
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  Strong documentation and reporting skills