Job title: Digital Business Analyst | Grade: 6 | Employment type: permanent | Hours: full time (35 hrs per week) | Starting salary: £51,010 | Directorate: Corporate Services and Accounts | Department: Digital Services | Location: Edinburgh | Closing date: 5 July 2026 (23:55)

We’re looking for a Digital Business Analyst to join us at a really exciting time in our Digital Transformation journey and support the introduction of an ambitious programme of Legal Aid Reform We want you to support the design, development and continuous improvement of our digital services.
You’ll play a key role in understanding business problems, identifying user needs, and shaping practical, evidence-based solutions that support SLAB’s digital transformation. Working within multidisciplinary Agile teams and policy colleagues across the business, you’ll help deliver services that are efficient, user-focused and aligned with organisational goals.

Key responsibilities include:

• Identifying and analysing user and business needs to inform service design and system requirements

• Facilitating workshops, interviews and discovery activities to gather and validate requirements

• Documenting current and future processes, including gap analysis and improvement opportunities

• Supporting Agile delivery through backlog refinement, prioritisation and iterative development

• Assessing risks, dependencies and impacts of proposed changes

• Analysing data to generate insight and support decision-making

• Building strong relationships with stakeholders across the business and digital teams

• Communicating complex information clearly to a range of audiences

• Contributing to service improvement, including opportunities for automation and AI.

To succeed in this role, you will need:

• Experience in business analysis practices including research, modelling and problem definition

• Experience gathering and documenting requirements

• Strong process mapping and workflow modelling skills

• Experience working in Agile environments and understanding iterative delivery

• Strong analytical and problem-solving skills, with the ability to interpret data and provide insight

• Excellent communication and stakeholder engagement skills.

What we offer:

• A meaningful role where your work makes a real impact

• A supportive, inclusive, and values-driven working environment

• Opportunities for learning and professional development

• Flexible working to support a healthy work-life balance

• A competitive salary and benefits package, including pension contributions

• Generous annual leave entitlement (34 days, rising to 42 days after two years’ service)

• Enhanced family-friendly leave entitlements

• Access to wellbeing support, mental health support and an employee assistance programme

• Access to a wide range of discounts (including gym and retail) and the Cycle to Work scheme through our partner, Edenred.

For more details about this role and a full list of essential criteria and required competencies, please see the Job Description.
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