About This Opportunity

The AI and Conversational Banking team is seeking a Senior Manager, Branch Digitization to drive the development and execution of digital transformation initiatives – reducing branch operational workload and increasing self-serve servicing adoption. In this strategic role, you will manage the planning, coordination, and delivery of initiatives that enhance digital capabilities, streamline operations, and improve client experience. You will serve as a strategic bridge between the branch and digital, while working closely with technology, and operations to translate strategic objectives into executable digital initiatives. You will manage complex cross-functional workstreams, support benefits realization, and ensure initiatives deliver measurable value aligned with Digital and Personal Distribution’s business goals.

What will you do?

• Conduct deep-dive analyses on branch servicing transaction data (volumes, workloads, session types, channel splits) to identify high-value digitization and migration opportunities

• Build rigorous, well-structured business cases to support prioritization decisions, funding requests, and roadmap sequencing

• Translate business requirements into clear digital specifications

• Partner with product and technology teams to ensure solutions address client needs and reduce reliance on the branch and drive measurable outcomes

• Develop and maintain comprehensive digital transformation roadmaps for branch and digital, aligning initiatives with business priorities and ensure coordinated delivery.

• Engage stakeholders to gather input, validate assumptions, build consensus, and drive progress through partner alignment and support.

• Drive end-to-end risk integration in the product lifecycle, ensuring solutions align with organizational risk standards and regulatory requirements. Collaborate with cross-functional teams (e.g., risk management, compliance, and legal stakeholders) to embed controls, secure governance approvals, and mitigate risks.

• Work with partners to develop and drive go-to-market strategies and change management initiatives to drive adoption and minimize disruption.

Must Have

• Bachelor's degree in business, technology, operations, or related field with 5+ years of experience in product delivery, operations, or related roles in enterprise environments

• Experience in banking, financial services, or regulated industries

• Strong understanding of digital capabilities, customer journey design, and process optimization

• Demonstrated ability to manage cross-functional teams and navigate complex organizations

• Strong stakeholder management skills with experience communicating with leadership and advisory teams

• Strong analytical and problem-solving capabilities with data-driven decision-making minds

Nice to Have

• Familiarity with customer journey mapping, design thinking, or user experience methodologies

• Experience in branch operations and advisor enablement

• Knowledge of banking regulation, compliance frameworks, and operational risk management

• Consulting experience in strategy, operations, or digital transformation

• Experience with benefits realization management tracking frameworks

• MBA or advanced degree in a relevant field

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Opportunities to take on progressively greater accountabilities.

#TECHPJ

#LI-post

Job Skills

Adaptability, Budgeting, Business Oriented, Decision Making, Long Term Planning, Program Management, Resource Management, Results-Oriented, Team Management, Time Management

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTorontoCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2026-06-122026-07-07

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.