Full Job Description

• Working toward creating a positive environment and improve user experience online.
• Managing and safeguarding content effectively on digital platforms.
• Respond to user inquiries with high quality, speed, empathy, and accuracy.
• Understand and remain up-to-date with client policies and guidelines
• Resolve inquires according to defined policies and procedures.
• Fulfill base productivity and quality requirements.

• Fresh Graduate to 6 months of experience in calls center are encouraged to apply.
• Ability to work on holidays and weekends, including rotational shifts as directed by their team.
• Able to speak and read Indonesian and English.
• Passion for ensuring a world class user support experience.
• Quick learner and adaptable to learn new processes, concepts and skills.