Your Roles .

• Provide first level contact and resolve customer issues
• Escalate unresolved queries to the next level of support
• Walk customers through problem solving process
• Ensure customer enquiries are followed up promptly
• Ensure proper recording, documentation and closure

All you need to know .

• Attractive remuneration package
• Comprehensive benefits (Allowance + Bonus)
• Structured career progression
• International exposure
• Training provided
• Enjoy work life balance with 5 working days
• Willing to work in Setia Indah area

Ideal Candidates .

• This position is ideal for candidates with experience in customer or helpdesk support, as well as a willingness to engage with customers, and fresh graduates are also welcome to apply.