The Business Systems Analyst plays a strategic and tactical role in supporting high-value technology solutions. By owning the solution roadmap, overseeing ongoing maintenance, and driving continuous evolution, the BSA ensures long-term business alignment, system reliability, and value realization. 

Your responsibilities:

• Gather, analyze, and document business and system requirements through stakeholder engagement, translating business needs into clear functional and non-functional specifications while defining measurable success criteria.
• Develop a strong understanding of business processes by analyzing current (as-is) and future (to-be) workflows, identifying improvement opportunities, and documenting processes using BPMN, Visio, flowcharts, or similar tools.
• Produce and maintain key business analysis deliverables, including BRDs, FRDs, user stories, use cases, RTMs, process models, fit-gap analyses, impact assessments, CAB requests, and workshop documentation.
• Collaborate with business stakeholders, solution architects, and development teams to design scalable solutions aligned with business objectives.
• Own and maintain the product and solution roadmap, identifying opportunities for continuous improvement based on business priorities, user feedback, and technology evolution.
• Oversee the lifecycle management of supported applications by coordinating maintenance, upgrades, vendor activities, and system enhancements while ensuring security, performance, and alignment with business needs.
• Facilitate stakeholder workshops, meetings, and decision-making sessions while promoting effective communication and cross-functional collaboration.
• Support quality assurance activities by developing and reviewing test plans and test cases, participating in User Acceptance Testing (UAT), validating business requirements, and assisting with defect management.
• Support system integration initiatives by contributing to interface design, data mapping, validation activities, and ensuring data quality and consistency across systems.
• Contribute to organizational change management by assessing business impacts, supporting change readiness initiatives, developing training materials, and facilitating knowledge transfer.
• Provide Level 3 business application support for complex issues and coordinate Level 4 escalations with external vendors and development teams while maintaining support documentation and knowledge bases.
• Monitor solution performance, recommend continuous improvements, and contribute to governance activities to ensure long-term operational efficiency and business values.