Ensures guest rooms meet established quality standards.

$18.00 Per Hour

• Distributes work and room credits, ensuring equitable distribution of workload and maximum productivity
• Assists in departmental training
• Prioritizes assignments according to room status (rush, occupied, vacant), taking into consideration scheduled arrivals, departures and groups
• Ensures all assignments are completed as assigned and incomplete assignments are reported according to procedure
• Visually inspects guest rooms and hotel tower public areas in assigned area, ensuring cleanliness, amenity placement and appearance standards are met or exceeded
• Prepares all VIP rooms, ensuring that any special requests/amenities are ready
• Responds to any guest requests, concerns and/or problems, ensuring guest satisfaction
• Ensures fair treatment according to company policy and relevant collective bargaining agreement
• Oversees and expedites special requests from the Front Desk
• Follows up on work orders to ensure prompt resolution of any reported deficiencies
• Oversees the Preventive Maintenance Program in assigned area
• Monitors daily job performance of Guest Room Attendants and Housepersons
• Ensures all Housekeeping areas are clean and organized
• Immediately reports any safety concerns to management
• Completes special assignments as requested

• Bachelor’s degree preferred. Customer service experience preferred.
• Previous housekeeping experience preferred.
• Prior experience working with chemicals and cleaning supplies and knowledge of MSDS and OSHA guidelines helpful.
• Strong oral and written communication skills
• Excellent interpersonal and customer service skills
• Proficiency in the use of Microsoft Office Suite
• Ability to converse, read and write in English required; additional languages helpful
• Must be able to work from a standing position and/or walking motion for extended period
• Must be able to lift, pull or push 25 lbs.
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Ascend and descend stairs and maintain equilibrium for an extended period
• Ability to work in a smoking environment