**Multilingual Customer Support Agent (m/f/d) – Remote (Germany)**
**Company:** The Happy Customers (Berlin)
[https://thehappycustomers.com/](https://thehappycustomers.com/)
**Location:** Remote (Germany)
**Employment Type:** Werkstudent / Part-time / Minijob (depending on project needs)
**Languages:** English + at least one EU language
**About The Happy Customers**
**The Happy Customers** is a Berlin-based startup company helping German and European businesses improve their customer experience through **AI-enhanced multilingual customer support teams**.
Our model allows companies to start with a **14-day pilot** and scale their support operations gradually with flexible remote teams.
We are currently building a **talent pool of multilingual customer support agents based in Germany** to support upcoming client projects.
## Tasks
As a **Customer Support Agent**, you will help companies deliver excellent customer experiences by assisting their customers through multiple communication channels.
Support channels may include:
* Email
* Chat
* Phone (inbound and outbound)
This is a **fully remote role** suited for individuals who enjoy helping customers and communicating across different languages and cultures.
Responsibilities
* Provide customer support via **email, chat, and phone (inbound & outbound)**
* Respond to customer inquiries in a **professional and timely manner**
* Assist customers with questions, troubleshooting, and issue resolution
* Escalate complex issues to the appropriate team when necessary
* Maintain accurate records in customer support systems
* Contribute to improving overall customer experience
## Requirements
Based in **Germany with valid work authorization**
**Basic to good English communication skills**
**At least one EU language**, such as:
* German
* French
* Spanish
* Italian
* Dutch
* Portuguese
* Nordic languages
* Other European languages
* **1–3 years of customer support experience** preferred
* Comfortable communicating with customers via **phone, email, and chat**
* Familiarity with customer support tools (Zendesk, Freshdesk, Intercom, etc.) is a plus
* Ability to work independently in a **remote environment**
**Work Model**
Support assignments may vary depending on project demand:
* **10–20 hours per week**
* **Up to 40 hours per week** for larger projects (team-based support)
Projects often begin with a **short pilot period**, with the possibility of extended collaboration depending on client needs.
As we are building a **talent pool**, we will contact candidates when projects matching their **language skills and availability** become available.
## Benefits
* **Fully remote work** within Germany
* **Flexible working hours** depending on project assignments
* Opportunity to work with **international companies and multilingual teams**
* Exposure to **AI-enhanced customer support environments**
* Opportunity to gain experience in a **growing customer experience startup**
* Possibility of **longer-term collaboration based on project availability**
**Equal Opportunity**
We welcome applications from candidates of diverse backgrounds and language skills who are passionate about delivering excellent customer experiences.