Quality Analyst - Senior Executive
EXL Service
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Job Type
Description
Conduct Transaction Monitoring as per guidelines defined in the OSD
Provide feedback to associates based on monitoring results
Prepare transaction monitoring reports and ensure timely and accurate reporting
Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level
Update Prompt with performance data to ensure timely and accurate reporting of SLAs
Participate in calibration exercises on a regular basis to ensure consistency in measurement.
Work closely with Trainer / SME and Operations team to conduct team huddles
Perform transaction processing as per defined policies and procedures
Co-ordinate all process improvement initiatives with process Black Belt.
Conduct Transaction Monitoring as per guidelines defined in the OSD
Provide feedback to associates based on monitoring results
Prepare transaction monitoring reports and ensure timely and accurate reporting
Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level
Update Prompt with performance data to ensure timely and accurate reporting of SLAs
Participate in calibration exercises on a regular basis to ensure consistency in measurement.
Work closely with Trainer / SME and Operations team to conduct team huddles
Perform transaction processing as per defined policies and procedures
Co-ordinate all process improvement initiatives with process Black Belt.
Batchler degree - Graduate
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About EXL Service
EXL Service is a global analytics and digital solutions company that partners with businesses to improve operational processes and customer experiences. They provide services in data analytics, automation, and digital transformation across various industries including insurance, healthcare, and finance.