We are seeking a mid-level IT & Network Engineer with a strong IT background and hands-on networking experience. This role is responsible for the setup, management, monitoring, and troubleshooting of IT infrastructure, network environments, and network security appliances. The position also provides helpdesk and technical support to staff, ensuring stable, secure, and efficient IT operations. Information security and cyber security knowledge or experience is highly regarded. Please note our LA offices are yet to be finalized so the actual office location is subject to change. There will also be some travel required to support out other locations (Palo Alo, Chicago)

Responsibilities

• Configure, manage, monitor, and troubleshoot network infrastructure including LAN, WAN, switching, routing, and wireless
• Set up, manage, and monitor network security appliances such as firewalls, WAPs, VPNs, secure gateways, and IDS/IPS
• Monitor system, network, and security performance, availability, and capacity
• Deploy, manage, and maintain IT infrastructure including servers, endpoints, and core systems
• Administer Windows and Linux environments, including patching, updates, and system hardening
• Support and manage virtualized environments and hypervisors (e.g. VMware, Hyper-V, KVM or equivalent)
• Provide Level 1–3 helpdesk support and technical assistance to staff
• Support end-user devices including laptops, desktops, mobile devices, and peripherals
• Perform incident troubleshooting, root cause analysis, and issue resolution
• Maintain accurate documentation, procedures, and technical diagrams
• Apply and support security best practices across IT and network environments

Requirements

Required Skills & Experience

• 5+ years’ experience as a Network Engineer, IT Engineer, or similar mid-level role
• Strong hands-on networking experience, including setup, management, and troubleshooting of network environments
• Hands-on experience configuring and managing network security appliances such as firewalls and VPNs
• Strong understanding of networking fundamentals including TCP/IP, DNS, DHCP, VLANs, routing, switching, NAT, and firewall concepts
• Strong Windows systems administration experience
• Proven experience in Linux and Windows server management and security.
• Experience deploying, managing, and supporting virtualization platforms and hypervisors
• Proven ability to troubleshoot complex IT, network, and security issues
• Experience delivering helpdesk and end-user support in a business environment
• Strong communication, documentation, and stakeholder engagement skills

Desirable Skills & Experience

• Information security or cyber security knowledge or hands-on experience
• Experience working in hybrid or cloud environments
• Familiarity with monitoring, logging, and alerting tools

Personal Attributes

• Hands-on, practical, and proactive approach to problem solving
• Strong customer service mindset with attention to detail
• Ability to work independently and collaboratively within a team
• Willingness to learn and adapt in a changing technical environment

Benefits

Compensation
Target base salary for this role is $140,000 - $180,000 per year + benefits. Our salary ranges are determined by role, level, experience, and location
We are an equal opportunity employer. We value a range of perspectives and experiences and make employment decisions based on merit and business needs. We do not discriminate on the basis of legally protected characteristics.