Contract to start ASAP until 14-08-26 with a possible extension.

JOB PURPOSE

To resolve a broad range of customer enquiries received face to face and via the telephone to provide an efficient and effective customer experience, resolving as many requests at first point of contact as possible.

RESPONSIBILITIES

Receive all customer enquiries and service requests received face to face and via the telephone to resolve as many requests at first point of contact as possible.

Update appropriate IT systems in order to record and maintain an electronic record of customer details and their service requests.

Maintain awareness of appropriate regulatory and legal standards to ensure compliance through day to day activities.

Manage customer complaints, compliments and suggestions in accordance with the Council's procedures.

Contribute ideas that create efficiencies or improvements in customer facing and other processes.

Understand and contribute to the overall objectives of Customer Services, including supporting specific campaigns as appropriate, such as encouraging self service or direct debit payments.

Work as a team to provide cover and support to other team members to ensure service delivery is maintained at all times.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

5296359-05-26