Responsibilities

• Answer user inquiries regarding computer software, or hardware operation to resolve problems.
• Oversee the daily operations, availability and performance of IT infrastructure and facilities supporting the computer systems.
• Set up equipment for employee use, perform or ensure proper installation of cables, operating systems, or appropriate software.
• Install
  and perform minor repairs to hardware, software, or peripheral
  equipment, following design or installation specifications.
• Maintain records of daily data communication transactions, problems, and remedial actions taken, or installation activities.
• Provide back-up support for other applications, and other members of the department.
• Add and troubleshoot network/standalone printers for end-users.
• Provide basic support for IP telephony, video and audio conferencing.
• Any other duties as assigned by his/her supervisor, or the Management from time-to-time.

Requirements

• Preferably
  Diploma / Degree or higher in Information Technology / Computer Science
  / Computer Engineering, or equivalent qualifications.
• College degree may be waived if equivalent, extensive related experience can be demonstrated.
• Strong working knowledge of TCP/IP, Wi-fi, IT network, Office 365, Active Directory, WSUS, Firewalls and Anti-virus software.
• Working
  knowledge of supporting, diagnosing, and troubleshooting diverse and
  varied environments with a particular focus on PC and Server hardware,
  Microsoft Operating Systems, and SAN storage.
• Competent in working with MS Windows services, registry and remote access technology.
• Experienced
  with system administration in a VMWare environment and cloud
  infrastructure (Azure, AWS and Google Cloud); familiar with using,
  Veeams or similar backup applications; monitoring of cyber-security and
  end-point protection appliance/applications will be advantageous.
• Ability to maintain structure network cabling, i.e. patch panels etc.
• Demonstrated ability to work independently or in teams, and adaptable to dynamic working environments.
• Excellent interpersonal communication skills, good collaborative team spirit, with a can-do attitude.