Some of your key responsibilities in this role include;

• Provide our retail customer base with a service which continually exceeds expectation
• Actively listen, communicate and understand our customer needs by building effective and sustainable relationships
• Maintain a consistent and professional approach to all our customers
• Effectively navigate the systems to quickly and efficiently answer customer enquiries
• Constantly review and digest all communication and information sources to maximise knowledge and skills
• Take ownership of personal development to strive for continual improvement
• Ensure customer records are accurate and reflect current status and remain confidential at all times when handling customer contacts.
• Adopt and adhere to rules and conditions relating to compliance relevant to our business. E.G Self-exclusion/Reinstatements and Breach