Tier II Help Desk - MSP
Tech Partners
Job Type
Description
Location: Oklahoma City, OK (On-site)
Engagement: 90-Day Contract-to-Hire
Compensation: $25–30/hr (W2, full-time)
We're partnering with a growing Managed Services Provider (MSP) to add a Tier 2 Helpdesk Technician to their team in Oklahoma City.
This role is ideal for someone who thrives in a fast-paced, client-facing environment, enjoys tackling more complex technical issues, and is looking for a clear path toward long-term growth in infrastructure or systems engineering.
What You'll Do
- Provide Tier 2 technical support across client environments (remote and occasional on-site)
- Troubleshoot and resolve escalated issues involving:
- End-user systems
- Servers and infrastructure
- Network connectivity
- Support and maintain:
- Windows 10/11 environments
- Microsoft 365 (Exchange Online, Teams, SharePoint)
- Active Directory and Group Policy
- Administer users, permissions, and security policies
- Perform basic server administration (patching, monitoring, backups)
- Troubleshoot networking issues (DNS, DHCP, VPNs, firewalls)
- Document resolutions and maintain accurate ticket updates in PSA tools
- Collaborate with Tier 1 and Tier 3 teams on escalations
- Assist with client onboarding, system upgrades, and project work
What We're Looking For
- 3+ years of IT support experience (MSP experience highly preferred)
- Strong troubleshooting skills across diverse environments
- Hands-on experience with:
- Microsoft 365 administration
- Active Directory / Azure AD
- Windows Server environments
- Networking fundamentals (DNS, DHCP, VPNs)
- Experience with ticketing systems and remote support tools
- Proven ability to prioritize and manage multiple tickets
- Strong communication skills with both technical and non-technical users
Preferred Experience
- Prior experience in a Managed Services Provider (MSP) environment
- Exposure to:
- RMM/PSA tools (ConnectWise, Autotask, etc.)
- Firewall or network appliance management
- Backup and disaster recovery solutions
- Relevant certifications (CompTIA, Microsoft, etc.)
Why This Role
- Broad technical exposure across multiple client environments
- Collaborative, growth-oriented team
- Clear path to full-time conversion after 90 days
- Strong stepping stone toward advanced infrastructure or engineering roles
Interested candidates can apply directly or reach out to doug.halve@techpartnersllc.com for more information.
This job is found at InterviewStack.io
Skills
About Tech Partners
At Tech Partners, we believe that strategic partnerships are the cornerstone of successful IT recruitment. Our approach involves working closely with clients to understand their unique needs and challenges. We align our strategies with your business objectives, ensuring that every candidate we source contributes to your organizational goals. Our team is dedicated to providing personalized service, leveraging our industry expertise and extensive network to deliver tailored recruitment solutions. By fostering open communication and collaboration, we build trust and long-term relationships with our partners, driving mutual success.