Purpose

Export Customer Service Representative will support our International Sales & Service team. This role will work across the organization to facilitate effective administration and office operating procedures related to the customer experience.

Areas of Responsibility / Tasks

Performance must reflect appropriate level of expertise and achievement of the desired results for the items listed below.

1. Customer account & sales order processing
2. Customer shipment and documentation.
3. Export supply-chain management: Coordinate ocean shipments
4. Export documentation
5. Respond to & resolve customer inquiries
6. Identify opportunities to create efficiencies, streamline operations and implement new processes to handle tasks
7. Provide administrative support and general office support where required
8. All other duties as assigned

Key Partnerships (If applicable)

A team player must cultivate successful relationships with the following individuals to achieve alignment and support.

1. Business Unit / Location Specific Department Leaders
2. RCD/General Manager of Channel
3. Export Coordinators / Supply Chain / Operations
4. Sales Agents

Competencies; Knowledge, Skills, Abilities (KSA)

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent within our culture.

1. High-level of accuracy and attention to detail in preparing, reviewing and entering information
2. Excellent written and verbal communication skills
3. Ability to prioritize and react to changing situations; ability to work under pressure and meet deadlines
4. Self-disciplined with effective organization and time management skills
5. Capacity to produce a large quantity of error free work in a timely fashion
6. Proven ability to work well within a team and promote strong working relationships meanwhile maintaining professional attitude and positive outlook

Minimum Qualifications/ Education / Experience / Certifications

1. Education:
   1. College Diploma/Undergraduate degree in any discipline
   2. Equivalent experience considered in lieu of degree (Do not remove as this is required language)
2. Experience:
   1. Not required

3. Systems Experience:
   1. Microsoft suite: Outlook, Excel - Required (Teams, SharePoint, PowerPoint preferred)

4. Licenses / Certifications:
   1. Valid driver’s license – required
   2. Permanent Resident (PR) Status / Canadian work authorization required

5. Language:
   1. Proficiency in English required

Work Environment / Conditions

The work environment/conditions described herein are representative of those that an incumbent may experience, and therefore

• This job primarily operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and mobile communications devices.
• Must be comfortable working in a shared space, with constant noise, with/or without the use of a private office.
• Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.

Physical Requirements / Demands

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.

1. This is a largely sedentary role, however a variety of standing, sitting and walking throughout the day is required.
2. While performing the duties of this job, the incumbent is regularly required to communicate verbally, listen, read and comprehend information, and type on a consistent and daily basis.

Compensation: $24.00 - $26.00/Hour CAN and bonus eligible

Acknowledgement:

This job description is not an exhaustive list of areas of responsibility or tasks that an incumbent in this position may be asked to perform. All Employees are required to deliver the desired results intended for their role, at the designated level of knowledge, skill, and ability commensurate with their job title and level within the organization.