Work Flexibility: Hybrid

What you will do:

The Analyst, Customer MDM is responsible for managing workflows involving customer master data creation/updates, process improvement and maintenance within the relevant ERP system.  High level of accuracy and attention to detail is required.         

• Maintain the corporate customer master database by managing customer information within the ERP system.  

• Collaborate with cross-divisional business units to troubleshoot Customer Master Data issues related to sales areas.  

• Identify risks and issues related to Customer Master Data that could impact the business, and escalate them as necessary.  

• Serve as a subject matter expert (SME) on project teams, providing guidance on new processes, maintenance, and analysis of freight and shipping terms.  

• Interact with cross-functional areas such as field personnel, Finance, and Compliance to ensure seamless operations.  

• Utilize available databases and ERP systems to perform work efficiently.  

• Respond to inquiries, assist with maintaining policies and procedures, and work with minimal supervision.  

• Ensure accuracy and attention to detail while supporting stakeholder SLAs and providing KPIs.  

What you need:

• Bachelor’s Degree in Accounting, Finance, Business, IS or related discipline

• 2-5 years maintaining master data records (customer master preferred)

• Fluent spoken and written English. Any other language is a plus

• Exceptional skills in applicable Microsoft software programs

• Business Intelligence tools preferred (Microsoft reporting, PowerBi)

• Major ERP systems experience (SAP)

Travel Percentage: 10%