The Network Administrator participates in data network maintenance and support. This includes all networking systems including WAN/LAN/wireless infrastructure. The Network Administrator also performs maintenance procedures on networking hardware, cabling, operating systems, and infrastructure. The Network Administrator is expected to remain current on developments in networking technology. The Network Administrator must have strong technical knowledge and experience in routers, bridges, IP addressing, switches, hubs, other network devices, protocols, diagnostic tools and all existing network architectures.

• Demonstrate strong knowledge and troubleshooting skills in one or more of the following: advanced router and switch management and configuration; wireless infrastructure and circuits such as ATM, gigabit and metro Ethernet
  • Demonstrate strong customer service, communication and human relationship skills when dealing with customers, fellow associates and vendors
  • Identify and manage intermediate level problems and issues with assigned production systems
  • Utilize standard and ad-hoc procedures to perform problem resolution for system
  • Use appropriate tools to track and report problem status and escalate in a timely manner
• Participate in activities related to the testing of telecommunications and networking upgrades and enhancements
  • Produce and maintain technical documentation on the assigned systems
  • Document and update telecommunications and networking technical standards and procedures
  • Maintain data in network management tools for accuracy
  • Produce required department reporting associated with projects and problems assigned, which includes current status and problem documentation summary within the problem management system
• Manage intermediate level internal projects including tasks, deadlines and reporting
  • Participate in departmental programs that promote and deliver exceptional customer service
  • Follow established policies, procedures and standards defined by the department
  • Participate in the development and documentation of procedures for day-to-day tasks within assigned areas of support and maintenance, including the development of processes and procedures for other teams
  • Understand and adhere to all security policies and procedures relating to systems, data, and physical data center security and safety
• Identify and resolve or escalate any issues or violations to management and other groups, as needed
  • Maintain a clean, organized and safe work environment
  • Demonstrate the ability to learn and support new technologies through e-learning, self study, and peer training/studies
  • Participate in after-hours technical support by rotating call schedule on a regular basis
  • Perform other duties as assigned by management or designee
    

Education Requirements

Required: Bachelor's Degree

• Bachelor's degree or 2-3 years' experience in lieu of degree

License or Certification Requirements

Required: Valid Driver's License

Preferred: CCNA Certification

Experience Requirements

Required: 2-3 years' experience managing TCP/IP based networks, 2-3 years' experience managing server-class hardware, and familiarity with Firewalls, Switches, M365, Azure Cloud Services

Knowledge:

• The Network Administrator must have strong technical knowledge and experience in routers, bridges, IP addressing, switches, hubs, other network devices, protocols, diagnostic tools and all existing network architectures

Skills:

• Discretion to handle confidential, sensitive information and proprietary data
• Ability to adapt to a fast-paced and complex environment
• Broad, working knowledge of corporate operations and policy

Abilities:

• Ability to multitask and adapt to changes quickly
• Ability to work as a team and communicate effectively

• Strong organizational, presentation, and customer service skills

Work Environment: Work is generally performed in a healthcare/office environment. Position may be required to travel to various locations.

Physical Demands: Frequent reaching, sitting, walking, and standing may be required. Occasional moderate to heavy lifting may be required. No special coordination beyond that used for normal mobility and handling of everyday objects and materials is needed to perform the job.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.