Learning Delivery Manager
Alorica
Makati City, Philippines1 week ago
35 views19 saves1 applies
Job Type
full time
Description
Job Description:
Makes recommendations to the client for curriculum and training approach improvements.
Work with operations to create value added training sessions and materials to meet company and client
expectations.
Partner with Workforce Management, Operations Management, and Recruiting to design and execute staffing
ramps during seasonal peak call times.
Deliver training to management level audiences, including areas such as processes and systems, policies and
procedures, behavioral coaching and mentoring, time management, leadership development, etc.
Drives adherence to Operations Playbook standards.
Creates a disciplined training organization that mirrors operations and ensures all policies and procedures are
correctly managed during new hire training.
Responsible for respective department’s overall performance and for motivating team to exceed department
goals and objectives.
Responsible for understanding and complying with all policies, procedures, and regulations relating to job
duties.
Perform other duties as assigned by management
Job's qualifications
4 years related training/operations experience, inclusive of 1+ years directly managing staff required.
5+ years related training/operations experience preferred.
Extensive work experience as a Trainer preferred.
Internal or external training experiences in a service industry, call center environment preferred.
This job is found at InterviewStack.io
Skills
operations managementleadership development
About Alorica
Alorica is a customer experience company that offers services online, on the phone, and through social media, leveraging intelligent automation and a comprehensive analytics suite of technology.
customer service, business process outsourcingWebsite