Job Functions* Percentage Job Functions 40% Technology Support Provides support to internal customers via phone, email, or chat regarding issues with company provided computers, printers, scanners, software applications and related items. Monitors the service desk ticket management system for incidents and requests and processes based on priority and technical needs Clarifies and resolves issues, escalating issues to other team members as necessary Monitor’s application system error logs and processes document move and delete request 30% Technology Installation Configures, installs and tests new workstations, peripheral equipment and software Printer and scanner configuration, installation, firmware updates and support Mobile Device Management: Configures, installs and troubleshoots iPads and iPhones 15% System Access and Configuration Creates, updates and terminates employee access to systems and buildings Ensures workstations, peripherals, mobile devices and operating system/application software are properly configured 10% Documentation and Business Reporting Runs monthly security report(s) and reviews for accuracy Creates, updates and maintains IS and end-user job aids, knowledge articles and checklist 5% Equipment Disposal Ensures appropriate computer is received for disposal Destroys information on the hard drive and confirms destruction of data Keeps inventory list updated with transfers and disposals n/a Other duties as assigned to meet the needs of the organization. * Essential Functions for this position consist of all items listed under any category that make up 5% or more of the job duties. This job description is subject to change without notice.