We’re looking for an energetic, self-driven Collections Specialist to resolve delinquent mortgage accounts and support homeowners through the collections process. You will manage early-stage arrears (1–30 days), negotiate repayment solutions, and help homeowners stay on track. Key responsibilities include: Resolve delinquent accounts (1–30 days) through collections and/or alternate arrangements Work proactively with homeowners to prevent future arrears Address homeowner inquiries related to: Lapsed home insurance Condominium and tax arrears Shortfalls at payout Handle inbound calls and emails to resolve mortgage arrears; occasionally initiate outbound calls on a case-by-case basis Evaluate each account by reviewing loan particulars and payment history to determine the appropriate course of action for both MCAP-owned and sub-serviced mortgages Negotiate appropriate repayment remedies on a case-by-case basis Maintain accurate and organized account records by updating memos, confirming arrangements with homeowners (written and verbal), posting payments, and documenting all workout arrangements to ensure arrears are collected in a timely manner