Customer Program Management Specialist

Company:

The Boeing Company

Boeing Training Solutions is dedicated to the development of capable and resilient commercial aviation professionals. Our training products are trusted worldwide and backed by Boeing’s experience, knowledge, and research to increase learning efficacy and enhance aviation safety. With seven global training campuses Boeing Flight Training provides airlines with a comprehensive course offering, regulatory approval, and the flexibility to train their aviation professionals to a higher standard and equip them with the tools they need to safely and proficiently operate Boeing aircraft.

The Boeing Company is seeking a Customer Program Management Specialist (Project Management Specialist) to manage customer relations by ensuring contractual Flight and Maintenance training commitments and expectations are properly defined and delivered. This is a full-time role based in Seattle, WA.

Position Responsibilities:

• Serve as the main point of contact for the planning of customer training to ensure a seamless customer experience.

• Responsible for ensuring global optimization and efficient utilization of the Maintenance and Flight training resources.

• Lead pro forma customer training conferences and direct sale resource planning conferences in order to obtain, plan, and track customer requirements.

• Interface with cross-functional teams and stakeholders (Sales, Contracts, Flight Training, Records, Regulatory/Standards, Scheduling, Campus Operations, Simulator Operations, Finance, etc.) to ensure training readiness and manage changes.

• Execute on capacity planning process and forecast customer demand. 

• Initiate and/or participate in process improvements.

• Collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources.

• Report on status of customer training programs to leadership.

Basic Qualifications (Required Skills/Experience):

• 3+ years of experience in cross-functional leadership, collaborative problem solving, critical thinking, building lasting relationships & proficiency in written and verbal communication

• 3 + years experience in a role requiring strategic planning (project/program management)

• 3+ years experience working with Microsoft Office (Excel, Word, PowerPoint)

• 3+ years of experience developing and maintaining relationships and partnerships with senior executives, customers, stakeholders, peers, and partners

Preferred Qualifications (Desired Skills/Experience):

• Experience working on dynamic, fast-paced projects and customer requests

• Background and domain knowledge in one or more of Aviation, Aerospace and/or Airline Operations

• Bachelor's degree

Conflict of Interest:

Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.

Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. 

Pay & Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage, and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.  

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.  

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations. 

Summary pay range: $101,150 - $136,850

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 4 (United States of America)

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