Basic Function and Scope of Responsibility:

• Responsible for assisting with the management of specific programs and the staffing, customer service, marketing, revenue, and maintaining supplies related to these programs

• Responsible for running classes and/or filling in when the program leader is absent or not available, or may be permanent leader/instructor as assigned

Job titles indirectly reporting to this position: None

Essential Duties and Responsibilities:

• Supervises programs in designated areas; fills in when teachers/instructors/counselors when absent

• Under the guidance of the Senior Program Director/Program Director, helps to develop new programs and generates ideas to improve program quality and delivery

• Maintains and keeps organized records of staff recognition, achievements, certifications, discipline, training, and evaluation

• Maintains a proactive leadership role in the day-to-day program delivery, and keeps on the pulse of program needs of our participants, via survey, focus groups, and one-on-one conversation, and makes recommendations for new programming opportunities base on the results

• Responsible for promotion and marketing of YMCA programs and services, and works with Senior Program director/Program Director to develop new and creative marketing ideas

• Maintains and manages all program equipment in related areas

• Works with Senior Program Director/Program Director to create and implement new programs that serve youth, adults and families, which are designed to build community

• Under the direction of the Senior Program Director/Program Director makes sure that programs are meeting budgeted expectations for both revenue and expenses

• Maintains excellent customer service skills and a high level of professionalism when dealing with children, parents, members, volunteers, and the public

• Provides program excellence

• Works with Senior Program Director/Program Director to provide appropriate training opportunities to allow staff to meet federal, state, and local (as well as YMCA of the USA recommended) standards and certifications

• Other duties as required

Customer Service Standards:

Staff Engagement:

• Greets all participants with a smile and by name

• Provides ongoing feedback to participants/parents

Facility Excellence:

• Provides a safe and clean environment

• knowledgeable about the other service area programs and offerings

Show:

• Is proactive and responsive

• Builds lasting positive relationships

Required Competencies:

Mission Advancement

• Values - Accepts and demonstrates the Y’s values.

• Community - Demonstrates a desire to serve others and fulfill community needs.

Collaboration

• Inclusion - Works effectively with people of different backgrounds, abilities, opinions, and perceptions.

• Relationships - Builds rapport and relates well to others.

• Communication - Listens for understanding and meaning; speaks and writes effectively.

Operational Effectiveness

• Decision Making - Makes sound judgments, and transfers learning from one situation to another.

• Quality Results - Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth

• Self Development - Pursues self-development that enhances job performance.

• Change Capacity - Demonstrates an openness to change, and seeks opportunities in the change process.

• Emotional Maturity - Accurately assesses personal feelings, strengths, and limitations and how they impact relationships

• Functional Expertise - Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Education, Certification, Skills, and Experience:

• High school degee or GED

• 2 or more years experience working with children and adults in an education/recreation environment

YMCA Leadership Certification:

Position requires ongoing progress towards Leader Certification

Working Conditions:

• Must be able to stand or sit for prolonged periods of time

• Must be physically active to play games and sports with the children

• Must be able to pick-up at least 35 pounds

• Must have visual acuity to observe all children