Salary range: Grade 12 (£50,085 - £52,194p.a.) plus fantastic benefits
Contract: Permanent
Hours of work: 36 hours per week
Location: Croydon (Hybrid working available)

Job Title: Council Tax & Business Rates Recovery Team Manager

Reporting to: Revenues Recovery Service Manager

The Role

We are looking for a great manager first, someone with genuine enthusiasm, people skills, and the drive to build a high-performing team. Technical recovery knowledge is desirable, but we can teach that. What you bring is leadership, coaching, and positive energy for your team.

You will lead a team of Recovery Officers responsible for collecting Council Tax and Business Rates (circa £100m). Your focus will be on staff development, wellbeing, performance, and creating a culture where people want to do their best work.

What you’ll actually do:

• Lead, coach, and develop your team through regular 1-2-1s, feedback, and genuine support
• Own workload distribution, resource planning, and day-to-day operational decisions
• Foster team morale, tackle hybrid-working isolation, and prevent burnout
• Drive recovery performance, but through your team, not by doing it all yourself
• Work with the Revenues Recovery Service Manager on policy and strategic improvements

Who you are:

• You bring enthusiasm to work, it’s contagious and your team feels it
• You have proven experience managing people (not just processes)
• You know how to have difficult conversations, address underperformance, and also celebrate wins
• You’re resilient, emotionally intelligent, and proactive

• A background in debt recovery, council tax, or enforcement is helpful but not essential, we need your management skills first

Why join us?

• Genuine autonomy to improve processes and make decisions
• A supportive leadership team who values people over process

• The chance to build a team culture you can be proud of

In your supporting statement, we want to hear about:

• The human stuff. We will have already seen your CV. Tell us about a time you managed someone who was struggling, not with the work, but with themselves. What did you notice? What did you say? What happened next?
• The messy middle. Managing people isn't always motivational speeches and high-fives. Tell us about a difficult conversation you had to have with a team member. Be honest, how did you handle it, and what would you do differently now?
• The tiny detail. Read our advert again. Pick one sentence from it that made you think "that's exactly what I believe" and tell us why.

• The constraint. Write all of this in no more than 150 words. Use your own voice. We don't need a polished novel, we need the genuine you.

Closing Date: 5th July 2026