Experience :

Minimum 5 years’ experience, out of which minimum 2 years as L2, in ITAM operations and tool administration with

• In depth understanding of hardware and software lifecycle management
• Strong exposure to compliance tracking, and vendor audits
• Experience in managing and configuring ITAM tools, integration with UCMDB
• Ability to track and report software license compliance, contracts and warranties
• Familarity with auto discovery and integration with AD, NMS etc
• Basic scripting/querying skills for reporting and automation

Responsibilities :

• Configure and administer ITSM tools and maintain asset database integrity
• Oversee asset onboarding, tracking and retirement processes
• Reconcile physical vs recorded asset inventory
• Design and implement asset workflows and approval mechanisms
• Prepare dashboards, performance and SLA reports
• Provide user support, training and knowledge maintenance
• Coordinate with OEMs or higher-tier support for complex issues
• Undertake maintenance activities as per bank’s requirement
• Review device health status
• Review alarms/events
• Provide compliance and audit reports to stakeholders