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Helpdesk Support Technician

Mandarich Law Group, LLP

Chicago, Illinois, United States9 months ago
90 views26 saves15 applies

Benefits

Dental & VisionPaid Time OffParental Leave401kRetirement Plan

Job Type

full time

Description

Mandarich Law Group, LLP is one of the nation’s leading creditors' rights law firms, with offices in 11 states. We are committed to providing a collaborative and professional work environment where our teams thrive and grow.

·         Act as the first point of contact for technical support via phone, email, and walk-ups

·         Troubleshoot hardware, software, and network issues—escalating when needed

·         Set up new user workstations and manage employee onboarding/offboarding

·         Support Windows desktops, Microsoft Office applications, printers, and other common business tools

·         Maintain accurate records of issues and resolutions in our ticketing system

·         Assist with user account management, password resets, and access rights via Active Directory

Requirements

  • 1–2 years of IT support experience (internships or part-time roles count too!)
  • Strong communication skills—you’re just as comfortable talking to people as you are working with machines
  • Curious, proactive, and eager to learn
  • Associate degree or IT certifications (CompTIA A+, Network+, etc.) preferred
  • Experience working with Virtualization technologies (VMWare, Nutanix, HyperV, etc.) preferred
  • Experience supporting remote users or working in a legal or professional services environment preferred
    • Comfortable working with:
    • Windows 10/11, Windows Server 2019/2022
    • Microsoft Office Suite
    • Printers, desktops, laptops, and mobile devices
    • Basic networking concepts (IP, DNS, DHCP)
    • Active Directory (bonus points for experience with Group Policy) 

Benefits

  • Competitive Base Salary
  • Medical, Dental, and Vision Coverage; 401K plan with company match
  • Company paid Life Insurance
  • Short and Long Term Disability
  • PTO, Float holiday
  • Paid Parental Leave

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Skills

windowsactive directoryvirtualizationvmwarewindows server