Operations Supervisor
PalmPay
Bonifacio Global City, Taguig, PhilippinesRemote3 months ago
98 views29 saves10 applies
Job Type
full time
Description
Location: BGC, Taguig
Availability: ASAP
Local Operations Supervisor (Individual Contributor)
Key Responsibilities:* Team Leadership & Performance: Manage daily shifts and training for the operations team, ensuring all KPIs (e.g., turnaround time and accuracy) are consistently met or exceeded.
* Process Optimization: Monitor operational data to identify bottlenecks or risks, driving cross-functional improvements with Product and Tech teams to enhance automation and efficiency.
* Compliance & Incident Management: Ensure all activities align with local financial regulations (e.g., BSP) and act as the primary point of contact for resolving critical system issues or escalated customer cases.
*and other tasks maybe assigned from time to time.
Availability: ASAP
Local Operations Supervisor (Individual Contributor)
Key Responsibilities:* Team Leadership & Performance: Manage daily shifts and training for the operations team, ensuring all KPIs (e.g., turnaround time and accuracy) are consistently met or exceeded.
* Process Optimization: Monitor operational data to identify bottlenecks or risks, driving cross-functional improvements with Product and Tech teams to enhance automation and efficiency.
* Compliance & Incident Management: Ensure all activities align with local financial regulations (e.g., BSP) and act as the primary point of contact for resolving critical system issues or escalated customer cases.
*and other tasks maybe assigned from time to time.
This job is found at InterviewStack.io
Skills
automationincident managementteam leadership
About PalmPay
From smartphone ownership to full-stack digital banking, PalmPay makes financial opportunity accessible at scale in high-growth emerging markets.
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