Coordinates delivery of programs and events, and is responsible for program registration and tracking including the utilization of the learning management system and other related software. Manages program material inventory. Organizes and assists with the execution of leadership and organization development solutions and programs for various employee levels enterprise-wide. May co-facilitate/solo facilitate program(s) or facilitate some content areas associated with a program, class, or learning session. Participates in creation and development of new programs/processes. Partners with team and others to support departmental and goals and ensure quality service delivery. Assists team members with other responsibilities as necessary. Solves routine problems of limited scope and complexity following established policies and procedures. Maintains a solution-oriented approach while coordinating multiple projects. Role includes ongoing interaction with customers.

High school diploma or equivalent required. Minimum of 5 years of administrative assistant experience, business, or education-related experience. Bachelor’s degree in a related field preferred. Capabilities required include exposure to cultural and organizational diversity; role model for Mayo Clinic values; good communication and interpersonal skills; demonstrated success in a customer service role; capability to coordinate multiple projects simultaneously; and strong organizational skills.