Contract to start ASAP

Duration: 12 weeks with a possible extension.

Job Purpose

The Customer Service Centre is the First Point of Contact for many of Lincolnshire County Councils Services, including Adult Care, Children's Services, Highways, Registration & Celebratory Services, Library Services.

We deliver a diverse range of services, many of which play an important part in people's lives - whether it is carrying out a Social Care Assessment to enable a resident to stay safely at home, taking a contact to support a Child in Need or simply renewing a library book, it can be hard, but rewarding work.

We are currently recruiting Customer Service Advisors for our Out of Hours Service on the Lincolnshire County Council contract; you will be the first point of contact for emergency calls relating to Adult's and Children's Social Care.

You will be dealing with calls from professionals (e.g. Police and Health Services), and from Members of the Public.

The calls will be of a sensitive nature, and you will be required to gather and process information efficiently and accurately.
As well as Social Care calls, you will also take calls about District Council Services (e.g. Council Housing Repairs) and other local services including Libraries and Heritage enquiries.
If you enjoy working in a fast-paced environment, with plenty of variety with the chance to learn new things, then this is the role for you!

To be a successful Out of Hours Customer Service Advisor you will have a passion for delivering excellent customer service and excellent communication skills.

Due to the working hours, we require candidates to be flexible and willing to work evenings, weekends and overnight.

Good IT skills with a competency in using Microsoft Office and Windows is also essential!

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

OR100846-04-26