For our location in Córdoba (Argentina) we are looking for a motivated Technical Support Specialist for 40 hours/week to start immediately or as soon as possible.

You will diagnose and resolve our corporate clients‘ technical issues over the phone, email and online chat in the areas of system configurations, product functionality and bugs/enhancements.
You create support tickets and process them to final resolution.
You build personal customer relationships and focus on offering an awesome customer experience.
You remain alert to messages from the incident notification system and inform the response team when incidents arise.
You are responsible for the initial assessment of reported incidents to assign the most appropriate priority level to new tickets.
You escalate issues and tickets so that they may be considered for immediate action, based on possible impact or SLA.
You convey customer feedback to product development staff.
You interact with other teams to provide comprehensive and high-quality support.
You help in user education.
You are happy to work in a global team that uses a follow-the-sun shift approach to provide 24/7 support to our customers.

You have a vocational education in information technology.
You have experience in IT support.
You have excellent logical, analytical and problem-solving skills.
You have a very high level of English (both written and spoken).
You are customer focused – must have good people skills, be friendly and helpful.
You have experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat, or other.
You have a good understanding of IP Networking and protocols such as SMTP, DNS and HTTP.
You have had mail server / email flow exposure and have a clear understanding as well as experience of mail flow.
You are a quick learner and self-starter.

Room for innovation and independent action in a forward-thinking company.
Short decision-making processes and flat hierarchies in an open working atmosphere.
Personal and professional development opportunities.
Temporary Employee Exchange Program – support to work at our global office locations and explore the world (e.g., Germany, Malta, Madrid, Montréal, Washington).
Home office option and flexible working hours.
No dress code - come to work in the attire in which you feel comfortable.
Delicious coffee, tea, soft drinks, and fresh fruit available.
Be-Active Bonus – subsidies for your fitness memberships.
Unlimited contracts – we are looking for hornets who want to grow with us in the long term.

Technical Support Specialist - Argentina

Benefits

Job Type

Description

Skills

About Hornetsecurity