What you will deliver
-Provide quality customer services to prospective and existing clients in a professional manner
-Answer and handle customer’s enquiries, feedback and complaints with high service standards to retain existing customers timely and tactfully
-Work with a team of customer servicing staff in providing full support to clients’ enquiries
-Assist in any ad hoc tasks assigned by supervisor and Customer Service Manager
-Chinese speaking is a bonus to communicate with our stakeholder
Who you are
-Equipped with 2 years of customer-facing experience/ Call center experience
-Mature with a positive attitude, resilient, self-motivated and strong desire to deliver exceptional results with great attention to accuracy and detail
-Customer service-oriented, a good team player with good communication skills and a strong sense of responsibility
-Prior experience in Logistics would be a bonus
-Proficient in Google Docs, Sheets, and other online documentation platform
-Able to work on weekends/PHs
-Proficiency in Mandarin would be an added advantage to facilitate communication with stakeholders.